Frequently asked questions and answers

 

OPTIONATA PHILOSOPHY

BUYER PROTECTION

WHAT IS THE OPTIONATA BUYER PROTECTION?

With our free Optionata buyer protection you are comprehensively protected from the order to the return transaction:

- We are tested as a dealer and certified as a safe partner

- We guarantee the authenticity of our watches 

- We give a 1 year guarantee on the functionality of the watch

- We offer personal and multilingual support

- In case of doubt, we offer to reverse the purchase.

You can find more information about buyer protection here.

 

IN WHAT CASES DOES THE OPTIONATE BUYER PROTECTION APPLY?

You can always make use of the Optionata Buyer Protection when you have ordered a watch from us. You must have placed the order via the Optionata system or conclude the purchase contract with us at an on-site appointment.

 

HOW LONG IS THE OPTIONATA BUYER PROTECTION VALID?

If you would like to report a problem, please contact us within 14 days of receipt of the delivery stating your order number.

 

GUARANTEE

WHAT SECURITY GIVES ME A WATCH GUARANTEE?

A guarantee promise is an additional, voluntary service provided by us as a dealer or the manufacturer, which guarantees unconditional compensation. The guarantee refers to the functionality of certain parts or the entire watch over a previously defined period.

We give you a 1 year guarantee on the functionality of the watches that you purchase from us. The purchase contract is dated and stamped or signed by us. That is also the guarantee period. 

 

USER DATA

IS MY DATA SECURE WITH OPTIONATA?

Yes. We use the most modern security technology to protect your personal data against manipulation, partial or complete loss and against unauthorized access by third parties. You can find details in our privacy policy.

WILL MY DATA BE PASSED ON TO THIRD PARTIES?

We only use your personal data to process your purchase request or order. The data will only be passed on to third parties if this is indicated in our data protection provisions.

BUY A WATCH

HOW DO I BUY A SELECTED WATCH ON OPTIONATA?

Very easily! You can buy the watch directly from Optionata on the product pages. To do this, click the green "Buy" button on the product page. You can choose between alternative payment methods in the checkout process. The Optionata team is at your side at all times throughout the purchase process and ensures that your purchase goes smoothly.

Please note: We are your direct contractual partner.

 

WHO IS MY SALES PARTNER WHEN PURCHASING A WATCH

We are not a platform, so we as Optionata are your contractual partner. Take a look at our corresponding terms and conditions.

 

WHERE CAN I REPORT ABOUT THE GENUINEITY OF A WATCH?

We handpick each watch and choose it ourselves. So we pretty much rule out the probability. Still - you can report a suspicious item to us directly. Please describe the abnormalities precisely. We will then check your report and, if necessary, initiate the appropriate measures.

 

How do i recognize a counterfeit?

We handpick each watch and choose it ourselves. So we pretty much rule out the probability. Still - you can report a suspicious item to us directly. Please describe the abnormalities precisely. We will then check your report and, if necessary, initiate the appropriate measures.

If we can prove that we offer a replica, we will take it back on request and refund the purchase price. 

Please note that authentic brand watches are sometimes equipped with spare parts during a repair that do not correspond 1: 1 to the original parts that were originally installed in this model. There are sometimes shortages of spare parts, especially with vintage watches.

 

HOW DO I CONTACT OPTIONATA TO PURCHASE A WATCH?

If you have your eye on a watch, order it using the green "Buy" button. You can also contact us at any time via email or phone. By appointment, we can organize an appointment on site in our office.

 

HOW QUICK IS THE WATCH AVAILABLE?

We are not a platform, we trade watches that we own. Therefore our watches are available immediately. 

 

WHAT THE REFERENCE NUMBER OF A LUXURY WATCH?

The reference number of a luxury watch clearly identifies the watch model.

 

SELLING A WATCH

HOW FAST WILL I GET MY MONEY AFTER SALE?

If you sell to Optionata, you will receive the money in cash if you hand it over in person or by bank transfer if you hand it over by post and thus within 1-3 days for the bank transfer.

 

WHAT DOES SALE AT OR VIA OPTIONATA COST?

We offer 2 variants for the sale of your watches in our shop:

Version 1

Sell to us = cash immediately

 

Variant 2

Sale on commission through our platform. You send us your watch, we take care of the entire sales process: take professional photos of the watch, prepare the exclusive newsletter for our registered customers and interested parties, create the online advertisement and manage the entire sales process. You need to worry about anything. If the sale is successful, we charge a commission of 20% of the sales price. This commission is only due if you successfully sell your watch. We withhold the commission directly when you pay out the sales price.

 

HOW LONG IS MY AD ONLINE?

Your advertisement will initially be sent as part of our exclusive newsletter and then shown online for 1 month on Optionata. During this time, you may not offer or sell the item elsewhere. If you have not sold your item during this time, we will contact you and discuss further options.

 

HOW MANY WATCHES CAN I PUBLISH FOR PURCHASE FROM YOU AT THE SAME TIME?

You can have up to 10 advertisements published with us at the same time.

 

DOES OPTIONATA BUY WATCHES DIRECTLY?

As an online retailer, Optionata buys watches directly. Trading always takes place between Optionata and the seller. That is why we buy, appreciate or review goods on an ongoing basis.

 

WHEN IS THE SALES COMMISSION DUE?

If you have opted for variant 2, a commission of 20% of the sales price is due for a successful sale. This commission is only due if you successfully sell your watch. We withhold the commission directly when you pay out the sales price. The offset amount will be paid out to you immediately.

ABOUT FINANCING OPTIONS

The basic requirement for the approval of online financing is a positive credit check by the payment service provider Klarna.

DATA PROTECTION

IS MY DATA SECURE WITH OPTIONATA?

Yes. We use the most modern security technology to protect your personal data against manipulation, partial or complete loss and against unauthorized access by third parties. You can find details in our privacy policy.

 

WILL MY DATA BE PASSED ON TO THIRD PARTIES?

We only use your personal data to process your purchase request or order. The data will only be passed on to third parties if this is indicated in our data protection provisions.

FURTHER QUESTIONS?

CALL US ON 030-700 159 855

SEND US AN EMAIL> info@optionata.com