All-Around Secure Seal
All pointers on your satisfaction.
Our "All-Around Secure" seal.
We don't want to sell you anything, but rather share our passion with you. That's why it's all the more important to us that you are happy with your watch. That's why we've put together a unique buyer protection package for you. You can recognize it by our "All-Around Secure" seal.
That's all included for you.
1. FAST, INSURED FREE DELIVERY
We want you to get your watch quickly, safely, and without hidden extra costs, so you can hold your treasure in your hands soon. Since all watches are physically stored with us, we can ship them immediately after ordering. The shipping costs are completely on us. And the goods are insured for the full value.
2. STRICTLY CONTROLLED QUALITY PRODUCT
We offer only handpicked watches from our own inventory as well as watches from private sellers. In both cases, the watches are physically with us and are checked according to strict quality criteria.
3. "SECURE BUYER" – CERTIFIED
Trust is good, security even better. That's why we have been examined and certified by the Händlerbund to give you maximum purchase security. The "Secure Buyer" seal is our investment – for you, it is of course free. All watches are sold through this certified service.
4. AUTHENTICITY GUARANTEE
We guarantee the authenticity of the watches we sell. If you have any doubts about the authenticity of the watch after purchase, please contact us within 14 days of receiving the goods via our contact form. We will review the case and find the best solution for you together.
5. RIGHT OF WITHDRAWAL
If you are not satisfied with your watch, you can return it and get a refund.
6. WARRANTY ON FUNCTIONALITY
Our watchmakers check every watch for functionality and guarantee this to you for 12 months from the date of purchase. If the movement fails or causes problems during this time, we will arrange for a repair at our expense.
7. PERSONAL SUPPORT
Throughout the entire browsing and purchasing process, you can contact us directly with any questions about the watch, the process, or the purchase. We are available to you personally at any time through multiple channels and will support you as best as we can.
8. SECURE PAYMENT METHODS
Your security is also our top priority when it comes to payment. We offer you three particularly secure payment methods:
- Prepayment via secure bank transfer
- Credit card payment
- Installment payment via our payment service provider Klarna
9. FINANCING FROM 0%
Through our payment service provider Klarna, you also have the option of installment purchase. You can set a flexible installment and spread the costs over up to 24 months.
10. HIGH-QUALITY PACKAGING
We ship collector's items, and our shipping box reflects that. It protects your precious purchase and is also an unparalleled statement for the true, beautiful, and good inside. It shouldn't arrive any other way to you.